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Does Aussie Broadband have any plans to improve the customer experience when there is an NBN failure?

I had a faulty power blocker that would cause my HFC connection to drop out for increasingly long periods of time, with increasing frequency. Whenever I called Aussie Broadband, I was told that you had brought the issue up with the NBN but there was nothing you could do unless the connection went away altogether.

After 2 weeks, my connection finally dropped out for a 60 hour period of time, and that was enough to trigger an NBN technician to fix the problem. This is a really poor customer experience, and I understand that the blame lies with the NBN, but I have zero recourse with them and am told to contact my RSP instead.

How will you improve this in the future, especially with more and more people working from home?

Have you seen a lot of users take advantage of the Technology Choice Program? What do you think could be done to increase uptake of FTTP in Australia?

Have you thought about doing something similar to Damian Ivereigh? https://www.youtube.com/channel/UCqg_SGltNjDwEWwPKDXfkcg

His series of Q&A videos were insightful, and did a lot to raise Launtel's brand in my eyes.