abdullak23 karma2020-07-23 04:25:39 UTC
Does Aussie Broadband have any plans to improve the customer experience when there is an NBN failure?
I had a faulty power blocker that would cause my HFC connection to drop out for increasingly long periods of time, with increasing frequency. Whenever I called Aussie Broadband, I was told that you had brought the issue up with the NBN but there was nothing you could do unless the connection went away altogether.
After 2 weeks, my connection finally dropped out for a 60 hour period of time, and that was enough to trigger an NBN technician to fix the problem. This is a really poor customer experience, and I understand that the blame lies with the NBN, but I have zero recourse with them and am told to contact my RSP instead.
How will you improve this in the future, especially with more and more people working from home?
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abdullak10 karma2020-07-23 04:54:12 UTC
Have you seen a lot of users take advantage of the Technology Choice Program? What do you think could be done to increase uptake of FTTP in Australia?
abdullak1 karma2020-07-23 04:50:14 UTC
Have you thought about doing something similar to Damian Ivereigh?
His series of Q&A videos were insightful, and did a lot to raise Launtel's brand in my eyes.
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