TruckerTimmah

I worked for Comcast as a CAE III in Billing/Video Repair for just over a year, and I cleared almost 76,000 that year pre-tax. I bought a 2009 BMW. I was doing very well. Then, my call center went downhill.

They "restructured" commissions and made it a points system, where it was $1.00 per point. I saw my commissions drop drastically even though I was pushing products harder than I ever was. I kept getting bitched at that I wasn't meeting quota. I asked for a sale ON EVERY SINGLE FUCKING CALL. Even the irate ones - I was able to address their issues fully and satisfy them, they would buy something from me because they were so happy they "Finally got someone who knows what they were doing"

THEN for some reason I got moved to a different skillset, because my AHT was too high. I stopped even coming close to meeting quota, I was in the video only queue, and I had too many T/Cs.

I kept applying for different jobs within Comcast - ComTech, Converter Control, etc. I just wanted out of the call center. They "red flagged" me because I was applying for too many jobs and they thought I was an unstable employee. I just stopped showing up to work after that....

I miss that money though....

The upside of having worked there is I know my corp's rate codes by heart. If something isn't working I can tell the rep exactly what needs to be done and get off the phone that much quicker.

Yep. It is awesome to have the knowledge and even being able to troubleshoot friends/family service when they are having issues.

Honestly all I wanted to do when I applied for my job with Comcast in the first place was to "Provide service with a smile"

The experience that I had was amazing for the first 6 months or so (I was actually enthused and happy to be there, I was making LOTS of money) and then it went to shit after the new policies took effect.

I do know part of the reason I was denied for Commtech was that I had previously for a while worked for CTIS (who is a contractor for Comcast) apparently they thought I wouldn't be happy with the paycheck compared to working for CTIS, where I was clearing about 1k a week.

I do still have Comcast service, and can't complain - I love my Digital Premier Triple Play (one of the few splurges I allow myself these days... I drive a 37 year old car now, and it's way more reliable than that BMW I had)

Alright I do have a question about this. I live in a mobile home park and the front entrance is round, the bus parks on the far right and everyone drives around it. There are no physical barriers on the pavement, and a cop usually sits there in the morning like this:

I made a quick diagramme -

http://i.imgur.com/bCq4WgB.png

I presume that it is OK to drive around the bus in this scenario since all of the kids are clustered at the bus stop? Because in this scenario if we stop (and there is usually a line of cars behind me, a lot of residents leave at the same time for work) we would block the bus from leaving.