I used to manage a few Five Guy's locations and this was something I drilled into my employee's heads. If it's for a phone-in, do NOT drop the fries until they arrive to pick up the order. Five Guy's fries get super soggy if they sit and it was easier to let people know that they would have to wait 3 1/2 minutes than handle all of the complaints about soggy fried.
Only had one customer get upset over it and I actually ended up banning her from the store when she started using racist and homophobic slurs towards my crew, then threatened to kick my ass.
Trollamp26 karma
I used to manage a few Five Guy's locations and this was something I drilled into my employee's heads. If it's for a phone-in, do NOT drop the fries until they arrive to pick up the order. Five Guy's fries get super soggy if they sit and it was easier to let people know that they would have to wait 3 1/2 minutes than handle all of the complaints about soggy fried.
Only had one customer get upset over it and I actually ended up banning her from the store when she started using racist and homophobic slurs towards my crew, then threatened to kick my ass.
All over a lousy 3 minutes.
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