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Sm4rtiss3xy33 karma

I had a death in the family a few years ago and I live about 1500 miles away. I have one those families that couldn't be bothered to pitch in for a ticket for me when I couldn't afford one on such short notice. I missed the funeral and everything and I took it pretty hard. While I was grieving someone told me I should have contacted an airline and explained the situation myself because they have to accommodate indigents traveling for a funeral...is that true?! It doesn't sound right, but I don't think I'll ever get another opportunity to ask a better source. Oh- Also, someone else confirmed this, but said it was a military benefit??? Not for civilians.