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Shichi-Senpai1 karma

In hospitals, such as ER department, do CNA's receive any type of sensitivity training? Like how to act towards someone who has a phobia of needles, medical gloves, cotton swabs, etc. I have sadly met a lot of CNAs and RNs who are utterly clueless on how to handle phobias and tend to only make things worse. Thanks for the AMA!