I used the BetterHelp app for a while and while BetterHelp says all chat logs are secured and encrypted, a therapist on the app told me that all of the chat logs were routinely checked and read by BetterHelp employees who were not therapists and when the chat logs did not contain threats of violence to the patient, about the patient constituting a mandatory reporting scenario and they did not get prior authorization to review the chat logs in question. She told me that BetterHelp violates HIPAA in this regard by allowing employees other than the therapist access to the chat logs. It is the sole reason that I stopped using the BetterHelp service. She also implied that BetterHelp employees would check the video feeds while therapy was in session but when I asked her for more information about this claim, she was unwilling to give me more specific details.
Due to this experience with BetterHelp, I will never use an online therapy service ever again.
My question to you is, was BetterHelp one of the services that refused to answer any questions?
OneEyedOneHorned200 karma
Hi, thanks for doing this for starters.
I used the BetterHelp app for a while and while BetterHelp says all chat logs are secured and encrypted, a therapist on the app told me that all of the chat logs were routinely checked and read by BetterHelp employees who were not therapists and when the chat logs did not contain threats of violence to the patient, about the patient constituting a mandatory reporting scenario and they did not get prior authorization to review the chat logs in question. She told me that BetterHelp violates HIPAA in this regard by allowing employees other than the therapist access to the chat logs. It is the sole reason that I stopped using the BetterHelp service. She also implied that BetterHelp employees would check the video feeds while therapy was in session but when I asked her for more information about this claim, she was unwilling to give me more specific details.
Due to this experience with BetterHelp, I will never use an online therapy service ever again.
My question to you is, was BetterHelp one of the services that refused to answer any questions?
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