OBAFGKM17

MVP

How many calls do you get from customers who want to cancel their services entirely, what are the main reasons they give for wanting to cancel, and does that actually work as a tactic to get a lower rate/free premium channels?

Makes sense, thanks for the answer!

As at least 2 of the big 3 cellular carriers seem to be going hard in the FWA space based on this weekend's Super Bowl commercials, where do you see Starry fitting in that market given your relatively limited spectrum holdings (in comparison), and the higher installation/maintenance costs and performance limitations inherent in a G.Fast architecture compared to true wireless last mile delivery?

Thanks for the info, very interesting stuff!!! Based on your other responses it sounds like you're a retention rep :) What percentage of people would you say are genuinely upset at their provider and what percentage are just trying to get a deal? Gotta imagine that you lose faith in humanity pretty quickly, how do you stay sane?