Nillows

i called the headset my schizophrenia helmet haha

what is the legality of conducting sales calls under the guise of an automated script?

i used to work for a call center in canada and it was my job to sell identity theft insurance to RBC credit card holders all over the country. Basically it was my job to read the persons name and then (based on there response) play automated pre-recorded messages under the guise of a man named "jason spearing" (just google jason spearing rbc and you'll see a lot of complaints) at no time was the consumer told they weren't actually speaking to a human, but i did control what messages were played and what at what time. i no longer work there and i always wondered if that kind of deception was legal or not.

the company had a motto "magic phone theory" basically if you play the "same message" to the "same people" (rbc clients) you should get the "same results"...same message + same people = same results.

the script is professionally done and doesn't sound half bad if you listen to the whole thing, there are rebuttals, simple answers, hell i could press L and it would start laughing in case whoever i was talking to said something funny.

basically for maximum consistency they entirely removed human error, minus the fact i had to listen to 2 calls at once and respond correctly within 0.25 seconds to sound more natural.

they knew if they weren't getting the numbers they wanted it wasn't the way the message was relayed, but operator error/bad luck

Hey there! i just wanted to let you know i'm a big fan of your work on house, and wanted to know which episode was your favourite?

thanks for reading!