NickWoodman

Swimmingly.

Take a guess.

uhhhh...hehehee...good one.

I'm bummed to hear our customer service has left you short, Aaron. CS is something we take super seriously. We respect that you've chosen GoPro and because it's a GoPro S#!& often happens and we work hard to be the company that takes care of its customers...we only exist because of you guys. A payed protection program is something we are reviewing...it'd be an awesome thing to offer. But if you feel like we aren't even covering the basics then we want to know. Consumer brands live and die by their customer experience and service.

Good point.