NEWER_USER1

Are your front line staff any different than most retail workers? Are they required to know a significant amount about a variety of items, or is that left mostly up to management?

It sounds like an incredibly interesting job with a huge variety in daily interactions, I'm jealous. Want to let me commute from Illinois? My degree isn't doing me any good anyway.

I never understood this about successful business' customer service abilities. All scripting aside, AJL intentionally treats people like idiots to get a rise out of them for the audience. That's the same mentality as the 14 year old online "trolling" for reactions. Customer service means finding a mutually agreeable outcome to a situation, not making them feel inferior and attacked. I'm starting to rant, so, thanks for not running your shop like an asshole.

Awesome! What do you feel is the most important quality for your staff to possess? Knowledge of various items, loan processes, precious material markets, etc.?

Found the dummy.

Hi.