Michamus

How many customers do you need to break even?

I would require 24 customers to break even on operating expenses and capital investment.

A year from now, if a customer was going through some hard times, and was two months late on payment, what would be your policy on cutting them off?

We're actually considering a community outreach for low-income and elderly people in our area. We would provide them with free internet access. Seeing as we're in a tight-knit community, I would find out they hit hard times before they even missed their first payment. The fact is, we can cover our operating expenses on my wife and my salaries alone. We are simply doing this project as a service to our community.

I'm not sure. On one hand, it gives the opportunity for a lot more revenue. On the other, it transforms the company from a small community project to an actual business endeavor. I think I'd be willing to do it so long as I could find a way that doesn't actually impact service quality.

That's actually not a bad idea.

Yes. They've cut the price of their plans in half and removed their contract requirement. They still have the bandwidth limit in place of 250gb. You can opt for unlimited data for $50 more per month. Of course, their speeds are still actually 7-8mbps at that price. Our cheapest plan actually performs at twice that speed and $10/mo less, with unlimited data. It would be nice if there were stricter rules in place on what a company can advertise in relation to what customers actually receive. Fortunately, they've been around long enough that most of the people up here realize their advertised plan speeds are a joke.

Getting the fiber line to an actual completion date. It required so much red tape and capital, it's ridiculous. The permits alone took a couple months.