Lewenator

He's trying to get at the point that The History Channel doesn't make actual documentaries - just reality tv bogus that it tries to disguise as documentaries.

Do you find that customers are generally more or less pleasant than in outside retail situations? I would imagine there are two forces at work: 'Yay I'm on vacation' putting customers in a good mood competing with a sense of entitlement based on the amount of money they've already spent to set up their Disney vacation.