KezzBee

Do they still kill the calves so they don't drink the milk with this method?

Hmm, sounds like a very familiar story. I'm guessing your days go something like this:

Check emails

• oh nice, some positive feedback!

• oh, a bug report. Check into it. No sir / ma'am, that's not the product at fault, it's your <fill in the blank>

• great, a fraudulent chargeback from someone trying to get things for free, sigh....

• aaaand this person is angry because the product hasn't done their dishes and cooked them dinner on top of what it's meant to do

...tell yourself you won't put yourself through it all again till the afternoon, compulsively check every five minutes anyway.

Repeat cycle.

I would love to know, how much of your outgoings are to cover customer support?

I used to sell electronic products in the web design space, and a big part of the reason I quit was support made me miserable. I tallied up that only three percent of my support requests were actually legit, and the time spent on support requests that were nothing to do with me or my products was hugely taxing.

Since getting out of that daily, fruitless grind it scared me off pursuing my dream of selling games. I couldn't deal with all that again.

So I'm wondering how much of a time sink dealing with customer requests / complaints has been, and how much of a factor it's been in your overheads? Do you think my concern on that front is well placed from your experience? Or is it a different deal with games customers?