Highest Rated Comments

Joker042190 karma

Makes sense with the "Have to be trained to use" comment. When I had to use it, my boss warned me that it was pretty nasty stuff.

Joker0422 karma

Your staff are advising customers signing up for HFC NBN connections that they need to buy a modem. When I asked if plugging an AP with a Internet port (just an ethernet port which can be configured to pull a DHCP address) into the NTD would work, I was told it wouldn't, because I need a modem to distribute the connection over my WiFi. When I pointed out that that's not what a modem does, the staff member put me on hold and checked if plugging an AP with an Internet port would work, since the NTD is a router. She then confirmed that it would work fine.

It seems to me like a lot of people have needlessly bought $150 modems, when their existing wireless AP / router with an Internet port would work just fine.

Is that a concern to you?

Joker0421 karma

So you are ok with the salesperson telling me that I will need to buy a modem and then providing me with incorrect information to convince me to buy a modem? huh. ok.

In case you were wondering "Hmmm, we do our best to train our staff and we always encourage people to buy a modem router so that we can support them better, but I'll look into why a salesperson would be giving you incorrect information" was the non-scumbag response there.