Jb1678

Thank you for the detailed answer and super glad to hear you are looking to learn and improve from the situation.

Do you guys plan on improving your testing procedures and or release process in the near future?

You guys pushed an update to the Chrome Extension just before major US holiday season, this left many users DOWN. The issue as not even acknowledged on your status page until Jan 2 a full week after being reported and acknowledged on reddit. The explanation was "it passed automated testing so we let it fly".

Seems improved testing procedures and absolutely better comms of known issues are in order.