JTSwartz94

As soon as you walk into a carrier store, the rep is going to automatically assume that they know more than you because they were trained to know more than you. If you are confident in the research you've done, I would recommend that you just tell them exactly what you want when you walk in the door. We are trained to offer you options based on what you use your current device for; just tell the rep that you already know what you want. Avoid saying things like "I'm looking for a new phone" because phrases like that are triggers for us to help you find one and ask qualifying questions.

Generally with cases like this you will have to pay the early termination fee if you're past the return period. In some cases, you can appeal to someone's heart and have them comp the ETF but you may have to turn in the device. DO NOT GO TO A STORE FOR THIS. Despite popular belief, sales reps can do very little about things like this. I'm sorry this happened to you, though.

My most considered qualification was people skills. There is a heavy focus during the interview on your ability to coherently carry a conversation with someone even if you don't know the answer to their question. Recommendations are also a heavy focus, for example: During my interview for my current job my interviewer said: I'm thinking of going on vacation, where should I go? Rather than just say CANCUN!!! based on my own experience, I was expected to ask qualifying questions about them like: Do you like warm or cold places? What activities do you enjoy? Are you bringing your wife/kids? Have you ever been out of the country? Things like that.

If you browse the phones in person, I would honestly just expect to be approached and talked to even if you say "I'm just looking" because we are trained to overcome that. If you want to see the phones in person but don't want to be bothered, try a large multi-carrier like Costco and Best Buy where they have so many customers they can hardly make an effort. You are an uncommon customer. Generally, in most things, people need to be persuaded in a direction to make a choice. That's what we're here for!

I make an average of $60,000 per year at the moment. Currently I make 25% of the profit I make the store. On top of the 25% I get a percentage based bonus based on hitting different goals like number of tablets, jetpacks, xfinity, etc. Yes, there are definitely incentives for certain things. For example: I make an average of $20-$30 more selling a Galaxy S6 rather than an iPhone. As far as plans go, one of our incentives is called "data step up" where we are encouraged to offer people plans with bigger data packages.