Iggtastic

What has been the biggest challenge of your career?

Sounds like he has a basis for a work comp claim there. If hes that worried have him talk to a lawyer.

Another adjuster here... First off replacing the bumper and fixing the bumper are two different jobs and will have two different costs. Depending on the damage repair may be more/less expensive then just putting a new one on and painting it to match. Additionally your body shop may quote higher or lower than other shops.

Another Common misconception is that aftermarket, salvage or refurb parts are "bad" for your car. Most insurance companies won't put oem (original manufacturer) parts on a damaged car with over 15k miles because they only owe to put your exact back the state it was beforehand.

Aftermarket mean they are essentially generic parts not made by the major manufacturer, but are made to the same specifications. It's the same as if you go to you dealership to buy the honda version of something or just go to auto zone and buy one of The other brands.

Salvage parts likely came from a car that had damage on a different part of the vehicle. They are technically oem parts and do need to meet quality specifications before just getting put onto your vehicle.

Refurbished parts are ones from the manufacturer that had a minor defect that was fixed, or sent back for some reason, but cannot now legally be called brand new.

Any reputable body shop will call your insurance company if the amount they are paying is not sufficient, or If the part the insurance company wanted is not readily available. 99% of the time the insurance company will pay the difference with no further questions after verifying that the part arrived damaged or was not available.

People freak out about this stuff all the time and every few months Cnn, or one of the news networks, has a "inside story" or some bullshit about it to try and get ratings.

No.

Source; also licensed adjuster