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IStillHaveAccess50 karma

No that costs quite a bit of money ;)

JIRA isn't all that bad. It is one of the best tools for the task of tracking workloads in a ticket based system. The problem lies in the implementation of JIRA and the plethora of plugins companies install with their 100's of custom fields and ridiculous workflows. Albeit the underlying architecture of JIRA makes those companies instance run like shit so JIRA is good when scoped and maintained but like anything give it to idiots and it becomes shit.