HooRaeForHops
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HooRaeForHops52 karma
When you are young, you tend to get glossed over. Everybody wants 4 years min of experience in a specialty trade. How am I supposed to obtain the experience if you won't hire me!? I have easily sent 10 resumes a day 3 times a week for the past 4 months, so it is definitely possible.
HooRaeForHops46 karma
Definitely some of the calls from schizophrenics. Some of those calls where waaaay out there. Or people just nonchalantly poopin and flushing. I did sell internet to a guy that was spending easily $2500 in porn pay per views each month. He didn't know porn was free on the internet. It blew my mind. I felt like I gave him wings.
HooRaeForHops23 karma
The sales managers and supervisors are really the only ones that are very blunt and pushy. The monthly metrics you must meet or beat are what stress you out. Plus, if a customer wants to cuss you out or degrade you, you DO NOT have the authority to state something like "sir/ma'am if you continue your abusive language I will have to disconnect this call" like any other call center. You have to take it. Your average calls per hour are very closely monitored. So it's hurry up, nut up, and shut up, and close the deal. The customer satisfaction surveys are also scored against you. Most customers are pissed off at Comcast not the rep. But sadly the rep takes the heat because the customer scored all zeros on the survey at the end of the call. I always rate my surveys fairly when I take them at the end of calls now no matter what call center or company I spoke with for that very reason.
HooRaeForHops74 karma
Yeah, by eating filet mignon whilst giving no fucks.
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