Harroputza

How do you think saying this will go down in Iran?

I have flown Auckland to Madrid return twice in the last year. The first time I chose Emirates because it was cheap; the second time I flew Emirates because the first time was so good. Every single one of you was absolutely lovely to me, and you're always immaculately presented, so you can take their thanks from me.

Anyway, I'm about to do the trip again (long story that involves draining my bank account considerably). I figure it's probably worth signing up for your airpoints scheme. Are those two previous flights lost or can I still get them claimed?

Secondly, I feel awkward sometimes asking you guys for things because I feel like I'm treating you like a serf. If you look busy, is it better to wait until I see a not-busy person or ask you and say that there's no hurry?