Hamburglar_Helper

I'll answer you! I used to work 911 and do fire/ems dispatch similar to OP. The most important thing is to give the address or location of the emergency. For your first example, whispering the address would be best. We also practiced a tactic where we would ask yes or no questions and have the caller hit a key on their number pad once for yes or twice for no. That would probably work best for your first scenario. Most of the time, we could use cell towers to get close to where the caller is, so we could narrow it down relatively quickly. For your second scenario, it would be a bit trickier. We could probably find what road it is on. If you knew which road, then we could send rescue crews from two directions. For example, if it is a north to south interstate, we would start crews from the north heading south and vice versa until they found the accident. Like I said before, the cell towers are useful and we could probably get pretty close, given it's in an area with decent towers. Hope this helps!