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Few-Seaworthiness74217 karma

Hello,

I take 911 calls in a large city and as a result frequently deal with people with mental health issues. The most difficult for me to deal with are people with strong delusions. A lot of people we can talk a little bit of reality to and refer to mental health resources.

Some are very insistent that they need the police because a witch has created a clone of them and is trying to take over there life, or some similar situations.

Often times they aren't a threat to themselves or others so police cannot bring them to a hospital. Do you have additional advice on how to speak to these people in a way that may be able to redirect them to mental health resources instead of police?