Dillage

What's your worst horror story of customer service? I understand you can only do so much without getting fired but there has to be some occasions you wanted to defy the rules to help out people getting bent over

Surely you understand though the pain of the circumstances that makes people become dicks? I've been on both sides of customer service and sometimes the system only rewards you for being a dick.

Don't put labels on everything maaaan

I have a sneaking suspicion he's the one handing out all the gold here to buy everyone back