Hey man, I owned an auto transport company so I feel your pain. I was focused exclusively on bringing quality customer service and support to an industry ravaged by scams and cheating. I wanted to be the savior. I also had contacts and friends in the moving industry and they scammed people and when I found out we quit associating w them. One person I knew since I was 5 years old (he was always shite)
What ended up taking me out was the difficulty in building a system of gaining and retaining quality sales employees.
My question. I built an outsourcing team to manage and handle all back-end infrastructure. Do you think non-American employees can change the way the moving Industry is structured?
Edit: that's maybe not a great question. My question: how can the Industry innovate to make the consumer want the ability to learn more before they hire a company?
CursiveWasAWaste9 karma
Hey man, I owned an auto transport company so I feel your pain. I was focused exclusively on bringing quality customer service and support to an industry ravaged by scams and cheating. I wanted to be the savior. I also had contacts and friends in the moving industry and they scammed people and when I found out we quit associating w them. One person I knew since I was 5 years old (he was always shite)
What ended up taking me out was the difficulty in building a system of gaining and retaining quality sales employees.
My question. I built an outsourcing team to manage and handle all back-end infrastructure. Do you think non-American employees can change the way the moving Industry is structured?
Edit: that's maybe not a great question. My question: how can the Industry innovate to make the consumer want the ability to learn more before they hire a company?
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