Cscottrun9

Can you still clearly remember what happened that day or is it something you have blocked out? Also, do you suffer from PTSD or something similar from what you experienced?

On a more positive note, is there one particular person or persons (besides your husband and/or kids) that has/have helped you move forward after everything you have experienced?

I hope you and your family have a happy and healthy new year!

Just curious how you would handle this situation. It took me forever to get it sorted out.

When the iPhone 5 came out, I preordered and it was mailed to my house (received on the release date). As I am sure you are aware, if you purchase via a contract upgrade, the phone comes locked and you have to enter the last 4 digits of your social security number (at least this was my case). Well, the phone I received in the mail was not mine. The sim card that came installed did not match my number, and entering the last 4 of my social did not unlock the phone.

I called apple and for days they could not fix the problem. All I heard was that it was being escalated, over and over again. So I guess my question is, what is the protocol when you are presented with a problem you don't know how to fix? And what is the most effective way of getting help in such a situation.

In the end, I actually emailed Tim Cook's email address (which is obviously monitored by many people), and a couple of days later I received a call from someone I would assume is very high up in the tech service department. It didn't matter though, because I ran out of patience, called the number attached to the sim card, and we ended up exchanging our last 4 digits of our social and unlocked each other's phones.

Edit: I should also add that the day I received the phone, I brought it to the Apple store, and they were of no help. I think they actually were kind enough to attempt to try and fix my problem. But when they realized they couldn't, they gave me the run around about how it was an online order, so I'd have to call in. And they even had ATT support staff in the store that day since it was launch day.

Well obviously this is an option, but when you purposefully preorder to receive the phone on release day, that's not really what I wanted to do...