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ChemicalZebra2 karma

Firstly, thanks so much for doing this. My brother has been showing signs of being seriously depressed and having suicidal ideations for a while, and I keep encouraging him to call one of these crisis hotlines, but he's too nervous to do it. Do a lot of people seem nervous or apprehensive?

Do you have many calls where people just end up hanging up? Are a lot just people kind of crying in to the phone? What do you do/say when they're just uncontrollably crying?