CSSteele2014

How do you expect to make the bullet obsolete, and replace it with non-violent weapons when:

1) They're so expensive?

2) Completely controlled by your company to the point that if one stops working and it's sent back to get fixed, you don't replace it free of charge?

I understand there's a money thing here, but the monopoly you have on the design stifles advancement and free-market growth. The practices that drain department funds and prevent large scale purchases and upkeep for any possible breakdowns is a bit ... Shady? Unfair?

Now, this is all what I've heard from our purchasing department and training supervisor and I could be incorrect, but his comment was "But what can we do? We have no choice but to pay it and follow their guidelines, they're the only source."

I appreciate the answer, thank you, and I apologise for sounding hostile to begin with. It sounds good on the research end, and I understand the need for R&D and reinvesting in your product for advancement. The main issue is the repairs and "confiscating" of damaged or non-performing hardware that is then pushed to be repurchased as a brand-new unit . According to my department's training officer, you don't offer a refurbished discount or anything, so how does the return system actually work? Do you resell the repaired units at full sale price? Can we actually get the defective unit back without a full price repurchase? I'm curious, mostly, given the funding issues a lot of departments have when it comes to equipment.