I must say, bravo on your part in regards to keeping the festival goers safe on Sunday. Extremely disappointed but totally understand why it needed to be done. So thank you on the partial refund.
My biggest gripe about the entire weekend was the re-entry policy. I totally understand "no re-entry" but it should honestly be something that is lifted when the weather is acting up, or at least have a plan in set to consider guests that would like to come back in after the storm. A friend and I had left Saturday prematurely after the first storm, believing the night was going to be done. After seeing the storms lifted, we left our spot in the ferry line, to then be turned away from security at the gate. Whomever on your team that runs the Twitter account, received a few DM's from myself which weren't the nicest (sorry), regarding the whole situation. They however, instantly replied back (Great job and thank you) saying that we should be allowed in now and that the message was being passed around. We then left the ferry line a SECOND time, to ultimately get shut down again, even after showing them the DM's between the organizers and myself. By this time it started the pour a second time, and since we were still outside of the gate and not allowed back in at the time, we walked in the pouring rain, and stayed in line for the third time waiting for the ferry.
Overall, very disappointing that we hadn't even left the island, yet couldn't get in to see The Killers. Seeing at least 2 of the 3 headliners would have softened the blow on Sunday. Do you have any plans to reconsider the terms for "No Re-entry"? I understand why it's in place, but maybe something can be done in case something like this happens again?
Bucs883 karma
I must say, bravo on your part in regards to keeping the festival goers safe on Sunday. Extremely disappointed but totally understand why it needed to be done. So thank you on the partial refund.
My biggest gripe about the entire weekend was the re-entry policy. I totally understand "no re-entry" but it should honestly be something that is lifted when the weather is acting up, or at least have a plan in set to consider guests that would like to come back in after the storm. A friend and I had left Saturday prematurely after the first storm, believing the night was going to be done. After seeing the storms lifted, we left our spot in the ferry line, to then be turned away from security at the gate. Whomever on your team that runs the Twitter account, received a few DM's from myself which weren't the nicest (sorry), regarding the whole situation. They however, instantly replied back (Great job and thank you) saying that we should be allowed in now and that the message was being passed around. We then left the ferry line a SECOND time, to ultimately get shut down again, even after showing them the DM's between the organizers and myself. By this time it started the pour a second time, and since we were still outside of the gate and not allowed back in at the time, we walked in the pouring rain, and stayed in line for the third time waiting for the ferry.
Overall, very disappointing that we hadn't even left the island, yet couldn't get in to see The Killers. Seeing at least 2 of the 3 headliners would have softened the blow on Sunday. Do you have any plans to reconsider the terms for "No Re-entry"? I understand why it's in place, but maybe something can be done in case something like this happens again?
View HistoryShare Link