Andromansis

I try to always be the last person my customer's need to talk to. I know how it goes, the person keeps getting transferred and they get progressively more and more frustrated. And its frustrating. I hate that it happened to you just as much as you do and I can't just pop off and say "Wow, thats fucking awful, we only have 6 departments, how did you manage to get transferred 8 times?"

Distilled and drank with cola?

Yea, but don't overcorrect.

Compose yourself and say something like "Sorry for boiling over, lets move on"

There is no need to monologue and run up the call time explaining that you were just frustrated and that some of your best friends work in call center and that you're going to pray about it and that you feel awful.

Nothing quite like waiting on the line while somebody finishes 20 hail mary's

True story. I'm Scottish and I get mail asking me to sign up for korean channels. I couldn't be any less asian if I was from neptune.

I'm a big fan of hanlon's razor. Never chalk up to malice what can be chalked up to incompetence.

I've been just chugging along doing tech support and then the phone backend crashes and I'm on the line with some loud roaring static and I don't even know what the customer hears when that happens. So it is within the realm of possibilities that they were legitimately having phone issues.

Other possibility is this. A) retention department has metrics that they need to work with. One of those metrics is how much revenue that comes across their desk is kept, as a percentage of total revenue.

B) Those metrics mean that the person can possibly get fired for not keeping enough revenue.

C) You said you just got a new ISP in town.

So the other possibility is that there was a mass migration which tanked that department's metrics which caused the supervisor to start handing down ultimatums and nifty tricks to turn and burn the calls. Stuff like that starts happening, just pack up your boxes and go into the local service center to drop the stuff off and cancel services.

I know its not your fault, I know its not right, etc, etc, etc. Its your internet, and you want it gone, but its that person's livelihood.

Third possibility : Your phone was dropping the call.

Also, FCC complaints, the corporate escalation email, twitter, and a few other things if you reallllllly don't want to go to a UPS store or service center.