I found about about SBL around four years ago when I was trying to find a replacement strap for an old leather bag of mine. Google pointed me to you guys, and the customer service was so good, I couldn't resist coming back a few months later and splurging my tax return cheque on a large dark coffee brown round satchel.
I have now taken that satchel to work every day since then (I am a suit and tie guy by day) and not a single morning passes without me looking at the bag and thinking "holy shit that's a good bag" before I head out to work. Twice in the last week strangers have stopped me to ask about it, and a few months back, one lady collared me on my ferry and said "I've been admiring your bag for months, and I just had to let you know, it's gorgeous."
Nothing to ask, and no response required - but I just wanted to thank you for being so focused on great products, awesome customer service, and above all, transparency in the way you conduct your business.
Best to you and your beautiful family, and I hope you enjoyed your time in my neck of the woods last year (NZ).
3point141592653581 karma
Hi Dave
I found about about SBL around four years ago when I was trying to find a replacement strap for an old leather bag of mine. Google pointed me to you guys, and the customer service was so good, I couldn't resist coming back a few months later and splurging my tax return cheque on a large dark coffee brown round satchel.
I have now taken that satchel to work every day since then (I am a suit and tie guy by day) and not a single morning passes without me looking at the bag and thinking "holy shit that's a good bag" before I head out to work. Twice in the last week strangers have stopped me to ask about it, and a few months back, one lady collared me on my ferry and said "I've been admiring your bag for months, and I just had to let you know, it's gorgeous."
Nothing to ask, and no response required - but I just wanted to thank you for being so focused on great products, awesome customer service, and above all, transparency in the way you conduct your business.
Best to you and your beautiful family, and I hope you enjoyed your time in my neck of the woods last year (NZ).
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