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What is up with your return policies? I understand that you're not a huge company and everything but the policies are archaic.

Your cheapest shipping to me is $12. If I want to return the shoes I have to again pay for shipping and also a restocking fee of $25. I don't even think electronic stores charge a restocking fee anymore. If I order shoes and don't like them then I just paid $50 for the priviledge. Or I could use your try-on service for $50 but then if I don't like the shoes once I see them I'm out $50.

Honestly the only reason that I haven't seriously looked into purchasing shoes from you is because the risk is too high. I own several pairs of quality shoes from your price range but your return/exchange policies and costs scare me off from trying you out.

Do you have any plans to change these policies as you (if you) expand?

I don't disagree that you have cheaper prices than your competitors and that you make a great shoe. It just seems like you ask every customer to really roll the dice and hope they don't get stuck with an extra $40 in fees each time they buy.

I'd even be much more comfortable with the idea if there was no restocking fee. That puts me off just on principle.

And second question just out of curiosity as I look through the site. Not a complaint at all but why are the Beefroll penny loafers $50 more than your Pinch loafers? Are beefrolls that tricky to make?