I was trained not to tell people "it will be ok." In fact, things could end very badly. I was taught to focus on reassuring the caller that help is on the way and, keeping safety in mind, guide the caller in doing things that will hopefully help his/her outcome.
Apologies for jumping in late. I always miss the good AMAs.
LotE199 karma
I was trained not to tell people "it will be ok." In fact, things could end very badly. I was taught to focus on reassuring the caller that help is on the way and, keeping safety in mind, guide the caller in doing things that will hopefully help his/her outcome.
Apologies for jumping in late. I always miss the good AMAs.
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