Jacizzle

I live in Australia so I'm sure our protocols are different but probably somewhat similar. I've called emergency twice in my life. The first was when my mother had a stroke and the person in your position was very speedy and my mum got to hospital in under 15 minutes. However the second time I had to call was a car accident where a truck rolled on the highway. When they asked the location they got very frustrated with me because I was on a highway and all I could tell them was that it was northbound near a town. Is this normal or are we lacking in Australia?

I told the dispatcher that it was 1km past the exit for the town and right near a fixed speed camera and they still said it wasn't enough information. Eventually because enough people called I think they got a GPS placement and lucky it wasn't as serious as it first seemed otherwise we could have lost precious time.