AMA: I sued American Airlines and won!
EDIT: I am not female....
I am a very experienced traveler and have had my fair share of annoyances, but this is the straw that broke the camel's back.
Story: It was spring break two years ago, we were flying to Point-a-Pitre, Guadeloupe just to get away and relax for the week. We had to fly from Dallas to San Juan, Puerto Rico where we had to make a connection to Point-a-Pitre. The trouble started in Dallas where the plane was having mechanical issues and was delayed to the point where we would miss the connection to the next flight.
I went up to the desk and already started to try and get booked on the next available flight out of San Juan. The lady was very unhelpful and in lack of better words, a total bitch. I kept my composure and just asked for her to book me a hotel and get me on a flight the next morning. Simple right? Nope. I was informed that to get a hotel i would have to do it in San Juan, but I was booked 3 seats on the flight the next morning.
We arrive in San Juan around 11 PM and I haul ass to the counter to get my free hotel room that I am entitled to. The man spends about 5 minutes looking on his computer and says that there are no rooms available in ANY hotel in San Juan. I proceed to look online on my phone an call the Hilton to see if they have rooms available. And low and behold they did! He then told me that he couldn't give me the money upfront and I would have to send in the receipts to be refunded. I spend the night in the run down hotel and arrive at the airport the next morning.
I spend all day waiting and I wasn't able to get on any of the planes what so ever. back to the counter I went pissed beyond belief to see what would be done. I was booked and I checked for the next day, not today. They had lied to me and caused me to stay in the airport for the day. I then put the word sue out their and the supervisor was called to the counter. I went on how I was going to sue them if I was not reimbursed for the 2 days lost in Guadeloupe and all the plane tickets. The guy then said to me that I should do it and that he couldn't do anything.
As soon as I arrived home from the finished vacation I put all my receipts together and went to the small claims court to start a case. Over the next few months of American trying to get me away from the lawsuit we finally went to court and I won!
After a few weeks they appealed the case and filed for bankruptcy causing me to get zero money whatsoever.
The reason I thought about bring this up is I just came back from San Juan and once again missed a connection coming home because of mechanical issues. There was no way I was getting on a flight until Tuesday, so I rented a car and drove us back home. In San Juan I talked to the same supervisor and when I said I was going to sue again he became nervous. When I stated that I was about to record the conversation he backed off and said no until I put my phone away. He then talked very calmly and gave me 1000$ and I went on my merry way.
I just arrived home after the 6 hour drive.